Windows 7 pro 64 bit OS.
Brand new install with all updates and service packs installed.
When I plugged in the printer, it searched Windows Updates and installed the printer. It looked good in “Devices and Printers” but when I tried to print, I got this error:
Test page failed to print. Would you like to view the print troubleshooter for assistance? Operation could not be completed (error 0x0000007a).
Fix 1:
- Open Devices and Printers
- Right click on the affected printer and select Remove device.
- Unplug the USB cable from the printer or PC
- Click on the Start button and type Print Management and hit enter. You will get this window.
- Click “All Drivers” to expand the folder.
- Right click on the affected printer driver and click Remove Driver Package.
- Reboot
- Plug the printer USB cable back in and it should re-install and work.
Fix 2:
- Reboot into Safe-Mode by pressing the F8 key during boot-up.
- Navigate to C:\Windows\System32\spool\drivers
- Check all the folders for a folder titled “3″ and rename them to “3-OLD”.
- Close window and open Devices and Printers”
- Right click on the affected printer and select Remove device.
- Unplug the USB cable from the printer or PC
- Reboot
- Plug the printer USB cable back in and it should re-install and work.